.You have the right to cancel and obtain a refund of charges paid through attendance at the first-class session, or the seventh day after enrollment, whichever is later. The institution, for all students, without penalty or obligation, shall refund 100 percent of the amount paid for institutional charges, less a reasonable deposit or application fee not to exceed two hundred and fifty dollars ($250).

Cancellation shall occur when you give written notice of cancellation at the address of the Institution shown on the top of this Agreement. You can do this by mail, hand delivery, or email. The written notice of cancellation, if sent by mail, is effective when deposited in the mail properly addressed with postage prepaid.

The written notice of cancellation need not take any particular form and, however expressed, it is effective if it shows that you no longer wish to be bound by this Agreement.

Withdrawal from the program After the cancelation period (described above), you may withdraw from the program through 60% of your enrollment period and receive a pro-rata refund for the unused portion of the tuition. After you study for 60% of your enrollment period, no refund is available. For example, if you enrolled for 160 hours you could request a refund through 100 hours. After 100 hours there would be no refund. Refunds are calculated from the date of written notice of requested refund. The amount owed equals the daily charge for the program (total institutional charge, minus non-refundable fees, divided by the number of days in the program), multiplied by the number of days scheduled to attend, prior to withdrawal.

Refunds will be paid within 30 calendar days of your request. Refunds can only be paid to the person or company from whom the funds originated and in the form of the original payment.

Application fee ($250) is non-refundable (English as a Second Language Programs)
Application fee ($100) is non-refundable (Certificate / Vocational Programs)

*If you obtain a loan to pay for an educational program, you will have the responsibility to repay the full amount of the loan plus interest, less the amount of any refund.

*If you are eligible for a loan guaranteed by the federal or state government and you default on the loan, both of the following may occur:

1. The federal or state government or a loan guarantee agency may take action against you, including applying any income tax refund to which the person is entitled to reduce the balance owed on the loan.
2. You may not be eligible for any other federal student financial aid at another institution or other government assistance until the loan is repaid.

If you have received federal student financial aid funds, you are entitled to a refund of moneys not paid from federal student financial aid program funds. 

If the school cancels or discontinues a course or educational program, the school will make a full refund of all charges. Refunds will be paid within 30 days of cancellation or withdrawal.

* If the school closes before you graduate, you may be entitled to a refund. Contact the Bureau for Private Postsecondary Education, P.O. Box 980818 West Sacramento, CA 95798-0818 Toll Free: (888) 370-7589

Web site: www.bppe.ca.gov E-mail: bppe@dca.ca.gov

*If you have any complaints, questions, or problems which you cannot work out with the school, you may contact your country’s consulate; the Bureau of Immigration and Customs Enforcement, located at 550 Kearny St. Suite 800, San Francisco, CA 94108; or you may write to the Bureau for Private Postsecondary Education Mailing Address:

P.O. Box 980818 West Sacramento, CA 95798-0818 Toll Free: (888) 370-7589 Web site: www.bppe.ca.gov E-mail: bppe@dca.ca.gov

** This institution is Commission on English Language Program Accreditation (CEA). It is the mutual goal of CEA and the institution you are attending to provide educational training programs of quality. When problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution.

However, in the event that a student has tried to resolve the problem(s) by way of the institution’s formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:

1. The student should contact the CEA office by mail. Complaints received by phone will be logged along with a request for a written follow-up; and initial letter speeds up the process.
2. The letter of complaint must contain the following:

1. The nature of the problem(s);
2. The approximate date(s) that the problem(s) occurred;
3. The name(s) of the individual(s) involved in the problem(s) (within the institution and/or other students that were involved);
4. Copies of important information regarding the problem(s) (facts, not rumors, lead to solutions);
5. Evidence demonstrating that the institution’s complaint procedure was followed prior to contacting CEA;
6. All complaints should be signed.

1. Send the letter to:

CEA

COMPLAINT ADMINISTRATOR

Commission on English Language Program Accreditation 1001 North Fairfax Street, Suite 630
Alexandria, VA 22314 USA

For Certificate Programs:
Complaints against this school may be registered with the Middle States Commissions on Elementary and Secondary Schools (www.msa-cess.org) addressed to the President of the Commissions at info@msa-cess.org