Service operations
Analyze hospitality systems, service models, and operational principles.
Develop an academic understanding of hospitality systems, service operations, revenue strategy, marketing, and customer engagement.
A clear view of the subjects and academic activities emphasized in this program.
Analyze hospitality systems, service models, and operational principles.
Study forecasting, availability controls, and revenue-management frameworks.
Explore brand, service, social, mobile, and search marketing concepts.
Examine restaurant revenue, service, and customer-engagement models.
Evaluate consumer behavior, service decisions, and loyalty strategies.
Interpret income statements and operational data in hospitality contexts.
Program outcomes are evaluated through faculty-led coursework, assignments, examinations, projects, and other academic assessments described in the full program information.
Explain foundational hospitality systems and service operations.
Analyze marketing, revenue, and organizational data.
Apply ethical professional principles within hospitality contexts.
Evaluate industry trends through academic research and reporting.
Eligible students may be able to use approved VA education benefits or ETPL/workforce funding. Admissions can explain current program and student eligibility.
Program OverviewSchedule a time with INXThe Certificate in Hospitality Management is a structured nine-month academic program that provides comprehensive instruction in hospitality theory, operational principles, and service management concepts. The curriculum integrates faculty-led coursework, case analysis, and academic assessment to build conceptual understanding and analytical skills relevant to hospitality organizations.All programs are delivered in a full-time format consisting of a minimum of 36 instructional hours per week across multiple scheduled instructional days.INX Academy’s programs are designed as academic courses of study and are not intended to provide vocational training or certification preparation as a primary objective.Instruction emphasizes analytical evaluation of hospitality systems, service models, and revenue strategies.Instruction emphasizes the academic analysis of hospitality systems, service models, and revenue strategies. Program activities are conducted for academic evaluation purposes and do not involve operational or employment-based training.Academic Policy & Instructional FrameworkProgram Name: Certificate in Hospitality Program Length: 36 Weeks (9 Months)Total Instructional Hours: 1,296 HoursWeekly Instruction: 36 Hours per week
Instructional Format:– 36 hours per week– 24 lecture hours– 12 supervised instructional lab hours
Class Information:(CIP Code 52.0901 )Number of months to complete the program: 9*Academic Advising and Professional Development Support AvailableTotal Credits to complete program: 36Price per Credit: $250.00Total Price for this Program: $9050.00
* VA-Approved Program
* ETPL Approved Program
Upon successful completion, students will be able to:
The program enhances understanding of core hospitality concepts, service theory, and operational analysis, providing a foundation for further academic study or informed professional practice.Assessment: Student progress is evaluated through written examinations, case study reports, analytical projects, and structured assignments aligned with stated program learning outcomes.
PREREQUISITES:
REQUIREMENTS:Each student must complete 36 credits of Hospitality Management coursework.Certification disclaimerCertification preparation is not the primary purpose of instruction, and no certification is required for program completion.
Each session is 3 months*
* Managing Revenue with Service Cycle Changes (3 Credits) * Introduction to Hotel Revenue Management (3 Credits) * Forecasting and Availability Controls in Hotel Revenue Management (3 Credits) * Marketing the Hospitality Brand through New Media: Social, Mobile & Search (3 Credits)
* Services Marketing Planning and Management (3 Credits) * Evaluating Business and Customer Factors Affecting Marketing Decisions for Services (3 Credits) * Introduction to Restaurant Revenue Management (3 Credits) * Hospitality Customer Engagement through New Media Marketing (3 Credits)
* Restaurant Hospitality Services (3 Credits) *Consumer Behavior in Hospitality & Tourism (3 Credits) * Utilizing IncomeStatementsand Operational Data (3 Credits) * Building Guest Loyalty (3 Credits)
Review current requirements, ask about funding eligibility, or begin your application.