Complaints may be submitted either orally or in writing at any time to the administrative assistant. It is suggested that serious complaints be submitted in writing. A Complaint Form will be provided upon request. The director will investigate all complaints. The director will interview all people concerned and review all documents that may relate to the complaint. The director will attempt to resolve the complaint in a reasonable manner. The director may reject the complaint if, after investigation, it is determined to be unfounded. The director will record a summary of the complaint and its disposition and place a copy of the summary along with any other related documents in the student’s file.

Students have the right to appeal a complaint decision.

Appealing a Complaint Decision: Students may appeal the results of their complaint. Students must submit a written request for appeal within one week of receiving the decision on their complaint. The director will review the appeal and request supporting documentation if needed. The director will then refer the appeal to the review committee (consisting of the Head Teacher, Office Manager, and Owner). If any member of the review committee is directly involved in the complaint, he or she will be removed from the committee and replaced by a staff member not involved with the complaint. The review committee will respond to the appeal within 5 business days of receiving the written request for appeal and any required supporting documentation.

For English as a Second Language Program
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s Internet Web site www.bppe.ca.gov. Complaints may also be directed to our accreditation agency, CEA, Commission on English Language Program Accreditation1001 North Fairfax Street, Suite 630

Alexandria, VA 22314 USA, Phone: 703-665-3400, email: info@cea-accredit.org

For Certificate Programs
Complaints against this school may be registered with the Middle States Commissions on Elementary and Secondary Schools (www.msa-cess.org) addressed to the President of the Commissions at info@msa-cess.org.